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La Petite Vache
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Version of 25 October 2026

Privacy policy

This page explains what data we process when you visit www.lapetitevache.be, order online, create your customer area or write to us, why, with whom, for how long, and how to exercise your rights.

In case of discrepancy between translations, the French version prevails.

1. Who is responsible for your data?

The website is shared by our two cheese shops, which are operated by two companies:

Each company is the controller of the data relating to its own orders and customers. For the website itself, the customer area and general enquiries, they act jointly. A single point of contact for all your questions: info@lapetitevache.be.

2. The data we process

Please do not send us sensitive data unrelated to your request. If you tell us about an allergy, we use it solely to prepare your order.

3. Why, and on what basis?

Fields marked as mandatory are necessary to process your order or request. We do not take any automated decisions concerning you and we do not carry out advertising profiling.

4. Who do we share your data with?

Your data is accessible only to the members of our team who need it, and to the following service providers, solely to the extent necessary for their task:

These providers act on our instructions or under their own legal obligations, and must protect your data appropriately. We neither sell nor rent your data.

5. Transfers outside the European Union

Some providers, notably Zite, Cloudflare and OpenAI, are established in the United States or may process data there. These transfers rely on a mechanism recognised by the GDPR: certification under the EU–US Data Privacy Framework where it exists, or the European Commission's standard contractual clauses. You can obtain further details by writing to us.

6. For how long?

After that, the data is deleted or anonymised.

7. Cookies and storage in your browser

On your first visit, a banner lets you accept all, reject all or choose by category. You can change your choice at any time using the “Cookies” link at the bottom of every page. Your choice is kept for six months, after which you are asked again.

Audience measurement: we use Google Analytics 4 (Google Ireland Ltd), only if you accept this category. It measures pages viewed, where visits come from and orders placed (number and amount, without your personal details), with “_ga” cookies kept for up to 14 months; IP addresses are not stored by Google Analytics 4. Data sharing with Google for its own products and ad personalisation are switched off. No marketing tool is installed at present: that category stores nothing, even if you accept it. You can withdraw your consent at any time via the “Cookies” link at the bottom of the page.

Links to Google Maps, Instagram or Facebook load nothing until you click on them; once on those sites, their own policies apply.

8. Your rights

You may at any time request access to your data, its rectification, erasure, restriction of processing or portability, object to processing based on our legitimate interest and withdraw your consent (newsletter), without affecting prior processing.

Write to us at info@lapetitevache.be or by post to one of the addresses in Article 1. We may ask you to prove your identity, and we will reply within one month. You may also lodge a complaint with the Data Protection Authority, rue de la Presse 35, 1000 Bruxelles.

9. Security

We take appropriate technical and organisational measures to protect your data: encrypted connection across the whole website, access limited to authorised persons, login to the customer area with a one-time code. As no system is infallible, we adapt these measures to the risks and would inform you of any incident affecting you, as required by law.

10. Changes

We may amend this policy to reflect legal or technical developments or changes to our services. The date of the latest version appears at the top of the page. See also our terms and conditions of sale.